TERMS OF SERVICE

Last Updated: July 16, 2026

These Reslify Guest Terms of Service (the “Guest Terms”) form a legally binding agreement between Reslify LLC, a Delaware limited liability company (“Reslify,” “we,” “us”) and you (“you,” “Guest”). These Guest Terms govern your access to and use of Reslify’s guest-facing booking experiences, including Reslify-hosted booking pages/links, embedded widgets, and related transactional communications (collectively, the “Guest Booking Service” or “Service”).

For the supported PAYTR marketplace payment flow, Reslify provides payment facilitation through Reslify Bilişim Pazarlama Limited Şirketi, its authorized Turkish reseller and PAYTR marketplace operator (the “Turkish Payment Operator”). The Turkish Payment Operator administers the marketplace account and receives the disclosed platform commission, but does not become the seller of the Venue’s services.

KEY POINTS (VERY IMPORTANT)

1. Venue is the only responsible party for the Venue’s services. Whether you make a free standard reservation, purchase a prepaid experience or ticketed event, pay a deposit, provide a card as a reservation guarantee, or agree to a cancellation/no-show fee, the Venue is the merchant/seller of record and the party responsible to you for the Venue’s services and Venue charges. Reslify is a technology provider and is not a party to your transaction with the Venue.
2. Payment facilitation. Reslify may technically facilitate a Venue-authorized payment by transmitting payment information or instructions to the applicable processor. In the supported PAYTR marketplace flow, PAYTR transfers the Venue’s seller net amount directly to the Venue’s designated IBAN and transfers only the disclosed platform commission to the Turkish Payment Operator. Reslify acts on the Venue’s inputs and configuration and does not verify attendance, determine fee eligibility, or independently decide whether a Venue charge is permitted.
3. Cancellations, refunds, and disputes are handled by the Venue (not Reslify). Cancellations, refund eligibility (including partial refunds), no-show determinations, and disputes about Venue charges are initially handled by the Venue under its policies and applicable law and/or the payment processor/bank processes. Reslify may technically transmit or execute a Venue refund instruction but does not fund refunds, decide eligibility, or assume responsibility for Venue decisions, to the maximum extent permitted by law. Your statutory rights, payment processor or card-network dispute rights, chargeback rights, and rights to bring claims before a competent court remain unaffected.

If you do not agree to these Guest Terms, do not use the Service.

1) The Service and Your Relationship with the Venue

1.1 Platform role. Reslify provides a technology service that helps you request and manage bookings with participating venues (each, a “Venue”). Reslify is not a restaurant, hospitality operator, travel agent, event organizer, or ticket seller for Venue services.

1.2 Booking is with the Venue (not Reslify). Your reservation and any related purchase or payment arrangement (including deposits, prepayments, tickets, minimum spend arrangements, cancellation/no-show fees, or holds) are between you and the Venue, not Reslify. The Venue controls availability, seating decisions, pricing, menus, experiences, cancellation windows, no-show rules, and refunds, subject to applicable law.

1.3 Venue terms apply. The Venue may present its own terms (including cancellation/no-show, refunds, minimum spend, age restrictions, and house rules). You agree to comply with the Venue’s terms as presented during booking and/or communicated by the Venue. Reslify does not control Venue terms or their enforcement.

1.4 Venue-provided information; Reslify rendering. Venue information, menus, availability, prices, descriptions, images, policies, cancellation/no-show terms, refund terms, gift-card details, event details, and other Venue content shown through the Service are generally provided, selected, configured, or approved by the Venue. Reslify may technically host, format, render, transmit, or display that information through Reslify-hosted pages, widgets, communications, and integrations, but the Venue remains responsible for the accuracy, completeness, legality, and currency of the Venue-provided or Venue-configured information.

Reslify remains responsible for the parts of the Service that Reslify designs, controls, and operates, including the technical rendering layer and platform components, to the extent required by these Guest Terms and mandatory applicable law. Nothing in these Guest Terms limits or excludes Reslify’s liability for a Reslify-controlled rendering, display, or technical error to the extent such liability cannot be limited or excluded under mandatory applicable law.

1.5 Venue Services; Health & Safety; No Reslify Liability for Venue Issues. To the maximum extent permitted by applicable law, Reslify is a technology provider and is not responsible for, and will have no liability for, any acts or omissions of a Venue or any Venue personnel, including any failure to provide services, service quality, food quality, foodborne illness, allergic reactions, contamination, injuries, health or safety issues, property damage, refusal of entry, overbooking, or any dispute between you and a Venue regarding the Venue’s services, policies, or charges. Any remedies you may have relating to the Venue’s services must be pursued against the Venue and/or the payment processor/bank, as applicable.

Mandatory law carve-out. Nothing in this Section limits or excludes Reslify’s liability to the extent such liability cannot be limited or excluded under mandatory applicable law, including the non-excludable liability described in Section 11.

1.6 AI Booking Assistant

Where available, the Service may include an AI-powered booking assistant. The assistant may answer questions and propose draft booking details or actions, but it does not independently confirm reservations, create holds, make payments, or make final decisions for a Venue. A booking-impacting action takes effect only when you complete the applicable confirmation in the booking flow.

The booking flow and the Venue-provided or Venue-configured information displayed through the Service are the source of truth for Venue details and booking terms, subject to any Reslify-controlled rendering or technical error for which Reslify is responsible under mandatory applicable law. AI responses may be incomplete, outdated, or inaccurate and are not legal, medical, allergy, safety, tax, financial, or professional advice. For allergies, dietary restrictions, accessibility needs, payment issues, refunds, cancellations, or other important requirements, contact the Venue directly.

The AI Booking Assistant is identified as an AI system in the Reslify-controlled guest interface before you can send it a message. This notice cannot be removed or renamed by the Venue. Do not submit unnecessary Sensitive Data through the AI Booking Assistant, including health or allergy information. Information about related personal-data processing is provided separately in the Privacy Policy.

2) Eligibility; Your Representations

2.1 Age. You must be at least 18 years old (or the age of majority where you live) to use the Service.

2.2 Accurate information. You agree to provide accurate and complete information required for the booking and keep it current.

2.3 Personal booking use. You will use the Service only for legitimate booking purposes (no fraud, abuse, inventory blocking, or resale).

3) Verification; Communications

3.1 Verification. Some features may require verification (e.g., OTP, email link). You are responsible for maintaining confidentiality of your credentials and for activity under your session.

3.2 Transactional communications. By using the Service and providing your contact details, you understand and agree that you will receive transactional/operational communications necessary to administer your booking (including confirmations, updates, reminders, changes, and cancellation status) via email, SMS, WhatsApp, or similar channels, as enabled by the Venue and permitted by law. You may not be able to opt out of essential transactional/operational communications because they are necessary to provide the Service and administer your booking. Message/data rates may apply.

3.3 Marketing is separate. Marketing messages (if any) will be sent only where required consents exist and will include opt-out mechanisms as required by law. Operational messages may still be sent to provide the Service.

4) Bookings; Availability; Confirmation

4.1 Requests and confirmation. A booking is not confirmed until you receive confirmation through the Service and/or from the Venue. Availability may change.

4.2 Venue discretion. The Venue may accept, decline, modify, or cancel bookings (subject to its policies and applicable law). Reslify does not control Venue decisions.

4.3 Special requirements. The Venue may require additional information (e.g., allergies) and may require a payment method for certain bookings (e.g., large parties, peak times, experiences).

5) Payments, Deposits, Prepayments, Tickets, Holds, and Fees

5.1 Free standard reservations. Some bookings may be free standard reservations with no payment taken at booking.

5.2 Who you pay (Venue is the merchant); Payment facilitation. If a Venue requires a deposit, prepayment, ticket purchase, minimum-spend arrangement, or cancellation/no-show fee arrangement, the payment is for the Venue as the merchant/seller of record and is processed through a third-party payment processor or gateway. Reslify LLC and the Turkish Payment Operator are not banks or licensed payment institutions and do not store full card numbers.

By submitting payment information through the Service, you authorize Reslify and, where the PAYTR marketplace flow applies, the Turkish Payment Operator to transmit your payment information or tokenized credentials and the related transaction, allocation, settlement, refund, and adjustment instructions to the applicable processor. In the PAYTR marketplace flow, PAYTR processes the Guest payment, transfers the Venue’s seller net amount directly to the Venue’s designated IBAN, and transfers only the applicable platform commission to the Turkish Payment Operator’s account. Reslify does not determine whether a charge is approved or declined and does not control PAYTR’s, another processor’s, or a bank’s decisions.

5.3 Card guarantees and later charges. Where a Venue requires a payment method as a reservation guarantee, the Service may save your payment method with the Venue’s selected payment processor for possible future use. In the current Stripe Connect flow, this is completed through a SetupIntent on the Venue’s connected account. Saving a payment method is not, by itself, an authorization hold, completed charge, or transfer of funds.

If the Venue records or confirms a cancellation, late cancellation, no-show, or similar status for which its disclosed policy permits a fee, the Venue may instruct the Service to submit a later charge request to its payment processor using the saved payment method. The amount, timing, conditions, legal basis, and any applicable notice or authorization are governed by the Venue’s disclosed policy, the authorization presented when you book, applicable law, and the processor’s rules. Reslify transmits the Venue’s instruction technically; Reslify does not independently decide whether the policy conditions are met or whether you are a no-show.

Where a separate authorization-hold feature is expressly enabled for a booking, the booking flow will identify it as a hold. A hold is generally temporary and is not a completed charge; its appearance and release timing depend on the payment processor, card network, and your bank.

5.4 Third-party processor/bank decisions. Reslify is not responsible for fees, FX conversions, declines, holds duration, or errors by banks, card networks, or payment processors.

5.5 Processor settlement; no holding of Venue principal; no Venue charge liability. Guest payments are processed and settled by the applicable payment processor. In the PAYTR marketplace flow, PAYTR transfers the Venue’s seller net amount directly to the Venue’s designated IBAN and transfers the separately calculated platform commission to the Turkish Payment Operator. Neither Reslify LLC nor the Turkish Payment Operator receives or holds the Venue’s seller net proceeds as principal in its own bank account. The Turkish Payment Operator administers the PAYTR marketplace account and submits allocation, settlement, reconciliation, refund, and adjustment instructions.

Any charges, holds, refunds, chargebacks, reversals, or disputes relating to Venue services are between you, the Venue, and the payment processor/bank, subject to the Venue’s policies and applicable law. Reslify does not determine whether a Guest is a no-show or decide refund eligibility. Reslify may, solely on the Venue’s instruction or configuration, technically transmit or execute a refund instruction through Stripe or the PAYTR marketplace flow. That technical role does not mean either Reslify entity funds the Venue’s refund obligation, assumes that obligation, or becomes responsible for refund eligibility.

5.6 No-Show Policy and Cancellation Fees. You must adhere to each Venue’s reservation, cancellation, and no-show policy. If the Venue requires a payment method to confirm a reservation, the booking flow will present the applicable cancellation/no-show policy and any applicable fee amount before you complete the reservation. By completing the reservation, you agree to the Venue’s terms and authorize the Venue to submit any applicable cancellation or no-show fee for processing in accordance with the Venue’s policy, the authorization presented during booking, and applicable law.

You may dispute any no-show or cancellation fee by contacting the Venue directly. The Venue makes the initial commercial determination of whether the conditions of its disclosed policy have been met. That determination does not limit any statutory rights, refund rights, payment processor or card-network dispute rights, chargeback rights, or rights to bring claims before a competent court that you may have under applicable law.

Payment facilitation. Reslify may facilitate a payment to the Venue (including applicable cancellation/no-show fees) by transmitting your payment information or tokenized payment credentials, and a later charge request where instructed by the Venue, to the Venue’s third-party payment processor. Reslify acts solely on the Venue’s configuration and inputs, does not determine no-show status, and is not responsible for the Venue’s policies or decisions.

5.7 Prepayments; Venue Cancellation & Refund Policy (Disclosed at Booking). If a Venue offers prepaid experiences, ticketed events, deposits, or other advance payments (“Prepaid Bookings”), the Venue is responsible for disclosing its cancellation, refund, and no-show terms (including any deadlines, fees, and exceptions) on the booking page before you submit the booking. Your Prepaid Booking and any refunds (including partial refunds) are governed by the Venue’s disclosed policy and applicable law, without limiting any statutory rights, payment processor or card-network dispute rights, chargeback rights, or rights to bring claims before a competent court.

Acceptance required; no policy/config = no charge through the Service. A Prepaid Booking charge (or any cancellation/no-show fee charge related to it) will be initiated through the Service only if (a) the Venue’s applicable policy and amounts are clearly disclosed to you before booking, (b) you affirmatively accept them (e.g., clickwrap/checkbox), and (c) the Venue has enabled and configured the relevant payment rule(s) in the Service. If the Venue has not provided the required policy/parameters through the Service, the Service will not initiate a Prepaid Booking charge or cancellation/no-show fee charge.

Reslify's role is payment facilitation, not sale of the Venue service. Reslify may transmit your payment details or tokenized credentials and related payment, settlement, reconciliation, refund, or adjustment instructions to the applicable processor. In the PAYTR marketplace flow, this includes instructions administered through the Turkish Payment Operator’s marketplace account, with direct settlement of the Venue’s seller net amount to the Venue’s IBAN. Reslify does not determine refund eligibility, fund the Venue’s refund obligation, or assume that obligation. Disputes should be directed first to the Venue and/or your payment processor/bank, as applicable, without limiting any statutory rights, chargeback rights, payment processor or card-network dispute rights, or rights to bring claims before a competent court.

Mandatory law. Nothing in this Section limits any rights that cannot be limited under mandatory applicable law.

5.8 Gift Cards

5.8.1 Issuer and contract. A gift card made available through the Service is issued by the Venue identified during purchase (the “Issuer”). The purchase and redemption contract is between you and the Issuer, not Reslify. Reslify provides the technical purchase, delivery, and redemption functionality and may facilitate payment to the Issuer through its selected payment provider.

5.8.2 Purchase information and order confirmation. Before you submit a gift-card order, the Service will identify the Issuer and display the gift-card value, currency, material redemption restrictions, expiry information (if any), and accepted payment methods. By submitting an order, you authorize the payment to the Issuer. A gift card is not issued until payment is successfully authorised and the Service or Issuer confirms the order. The confirmation and the applicable terms should be retained by you on a durable medium.

5.8.3 Delivery and recipient details. A gift card may be delivered electronically to you or to the recipient contact details you provide. You are responsible for ensuring those details are accurate and for having the authority to provide them. Reslify and the Issuer are not responsible for a delivery failure caused by inaccurate recipient details, except where required by applicable law.

5.8.4 Redemption. A gift card may be redeemed only with the Issuer and only for the goods or services and at the locations stated at purchase or by the Issuer. It may be used until its available balance is exhausted, subject to the Issuer’s disclosed conditions and applicable law. Unless the Issuer expressly states otherwise or mandatory law requires otherwise, gift cards are not redeemable for cash, cannot be used to purchase another gift card, and may not be resold, reproduced, or used for unlawful or fraudulent purposes.

5.8.5 Balance, validity, and expiry. The available balance, redemption history, validity period, and any expiry date are determined by the Issuer and displayed at purchase or made available through the Service. Any expiry, fee, or restriction applies only to the extent permitted by applicable law. Nothing in these Guest Terms limits mandatory statutory rights, including rights that may apply to unused gift-card value.

5.8.6 Loss, unauthorised use, and fraud. Treat a gift-card code or link like cash. Subject to applicable law, neither Reslify nor the Issuer is responsible for loss, theft, disclosure, unauthorised use, or fraudulent redemption after delivery, unless caused by that party’s failure to meet its legal or contractual obligations. The Issuer or Reslify may suspend, cancel, or refuse to honour a gift card where reasonably necessary to prevent fraud, comply with law, correct a material error, or protect the security of the Service; where required by law, an explanation and available review route will be provided.

5.8.7 Cancellations, refunds, and statutory rights. Refunds, cancellations, replacements, and disputes concerning a gift card are handled by the Issuer under its disclosed policy and applicable law. Any statutory consumer rights, including any applicable right of withdrawal, remain unaffected. Requests concerning the Issuer’s goods or services, or an unused gift-card balance, should be directed first to the Issuer. Reslify does not decide refund eligibility. Where PAYTR processes the purchase, PAYTR settles the Issuer’s seller net amount directly to the Issuer’s designated IBAN and only the disclosed platform commission is transferred to the Turkish Payment Operator.

5.8.8 Venue closure or non-performance. If an Issuer closes, does not honour a gift card, or fails to provide the relevant goods or services, your claim is against the Issuer, subject to applicable law. Reslify is not the issuer, guarantor, or insurer of a Venue’s obligations and does not assume the Venue’s liabilities, except where mandatory law provides otherwise.

6) Cancellations, No-Shows, Refunds, Disputes (Venue-Controlled)

6.1 Venue policy governs. Cancellation, change, no-show, and refund rules are set by the Venue and disclosed during booking or by the Venue. You agree to comply and pay applicable amounts under the Venue’s disclosed policy and applicable law. The Venue (not Reslify) is responsible for communicating its cancellation, refund, and no-show policies to you and for ensuring those policies are accurately displayed at booking. The Service operates based on the Venue’s configured policies and instructions; Reslify does not override the Venue’s initial commercial choice to offer (or not offer) cancellations or refunds, except as required by mandatory law. Nothing in these Guest Terms limits any statutory rights, payment processor or card-network dispute rights, chargeback rights, or rights to bring claims before a competent court.

6.2 No-show determination and charge requests. You may dispute any no-show determination by contacting the Venue directly. The Venue makes the initial commercial determination of whether its disclosed policy conditions have been met, subject to applicable law and your available rights. If a no-show fee is configured by the Venue and enabled through the Service, a Venue status input or subsequent staff action may cause the Service to submit a charge attempt to the Venue’s payment processor using the saved payment method or the applicable prepaid-payment arrangement. Reslify does not independently make the no-show determination or decide whether the charge is permitted. The Venue’s determination does not limit any statutory rights, payment processor or card-network dispute rights, chargeback rights, or rights to bring claims before a competent court.

6.3 Refunds and chargebacks. Refund eligibility is initially assessed by the Venue under its disclosed policy and applicable law. Chargeback and payment-dispute outcomes may be determined by the payment processor, card network, issuing bank, acquiring bank, or a competent court under applicable rules and law. Reslify may, as a technical matter, provide booking records or confirmations and transmit or execute through Stripe or the PAYTR marketplace flow a refund instruction submitted or configured by the Venue. Reslify does not decide or approve refund eligibility, fund the Venue’s refund obligation, or assume that obligation.

6.4 Reslify not responsible for Venue refunds/policies. Reslify does not set Venue refund/cancellation/no-show policies, determine no-show status, or approve refund eligibility for Venue services. Any refund request or dispute regarding Venue charges should be directed to the Venue and/or the payment processor/bank, as applicable, without limiting any rights you may have under applicable law, card-network rules, payment processor rules, chargeback processes, or court procedures. Reslify does not communicate or negotiate Venue refund decisions and does not provide compensation for Venue services, except as required by mandatory law.

6.5 Venue Acts/Omissions. To the maximum extent permitted by applicable law, Reslify is not responsible for, and will have no liability for, any acts or omissions of a Venue, including a Venue’s failure to provide services, closure, overbooking, refusal of entry, changes to menus/experiences, service quality issues, health/safety issues, or any dispute between you and a Venue regarding the Venue’s services, policies, or charges. Any remedies (if any) relating to Venue services or Venue charges are against the Venue and/or the payment processor/bank, subject to applicable law and processor rules.

No mediation obligation. Reslify has no obligation to mediate or resolve disputes between you and a Venue, and Reslify does not provide compensation for Venue services, except as required by mandatory applicable law.

7) Privacy; Data Use

7.1 Privacy Notices. Information about how Reslify processes personal data and uses cookies and similar technologies is provided separately in the Reslify Privacy Policy and Cookie Policy. These notices are provided for transparency and are not incorporated into, and do not form part of, these Terms.

7.2 Roles (Venue Controller; Reslify Processor for booking data; payment-specific roles). When you make a booking with a Venue through the Service, the Venue is typically the controller of your booking and guest-profile data. Reslify LLC and, where necessary to operate the supported PAYTR marketplace flow, the Turkish Payment Operator process relevant booking and payment metadata on behalf of the Venue to operate and support the Service. The Turkish Payment Operator separately acts as an independent controller for the limited payment-account, commission, reconciliation, fraud-prevention, accounting, tax, legal-compliance, and legal-claims records for which it determines the purposes and means. Your requests regarding Venue-controlled booking data should generally be directed to the Venue; requests regarding the Turkish Payment Operator’s independent-controller records may be sent as described in the Privacy Policy.

7.3 Security and integrity (Reslify Controller processing). Reslify may also process certain limited technical and security information as an independent controller (such as device/network data, logs, and security/anti-abuse signals) to secure the Service, prevent fraud/abuse, troubleshoot, and maintain system integrity, consistent with the Privacy Notices and applicable law.

8) Acceptable Use

You agree not to: (a) scrape/crawl the Service; (b) reverse engineer; (c) bypass security/rate limits; (d) make fraudulent/speculative bookings to block inventory; (e) resell reservations/tickets; (f) send unlawful or abusive messages; (g) violate law or third-party rights. Reslify may restrict or block access where reasonably necessary for security, abuse prevention, or integrity.

8.1 Illegal content notices (EU/EEA). Where applicable under the EU Digital Services Act, you may notify Reslify of content that you believe is illegal in the EU/EEA by emailing dsa@reslify.com and including:

(i) a sufficiently substantiated explanation of why you believe the content is illegal;

(ii) the exact electronic location (URL) of the content (and, where necessary, additional information enabling identification);

(iii) your name and email address (except if you believe the information involves offences referred to in Articles 3 to 7 of Directive 2011/93/EU, in which case you may omit these details to the extent permitted by applicable law); and

(iv) a statement confirming your bona fide belief that the information and allegations contained in your notice are accurate and complete.

Reslify may request additional information where reasonably necessary to process the notice.

8.2 Restrictions; statement of reasons; redress (EU/EEA). Reslify may restrict access to the Service or remove/disable content where we reasonably believe it is necessary to comply with law, protect security and integrity, or enforce these Guest Terms. Where required by applicable law (including, where applicable, the EU Digital Services Act), Reslify will provide a statement of reasons for certain restrictions and provide a way to submit a complaint or request review by contacting dsa@reslify.com with the subject line “Guest Terms Restriction Appeal” and sufficient details to identify the affected booking/page and the reason for the request.

9) Intellectual Property

The Service and related software/UI/branding are owned by Reslify or its licensors. You receive a limited, personal, non-transferable license to use the Service for booking purposes.

10) Disclaimers

The Service is provided using reasonable care and skill, subject to these Guest Terms and mandatory applicable law. To the maximum extent permitted by applicable law, Reslify does not warrant that the Service will be uninterrupted or error-free, that every booking request will be accepted or available, or that Venue services will meet your expectations. Nothing in this Section limits any statutory rights or remedies that cannot be limited under mandatory consumer protection law.

11) Limitation of Liability

The limits in this Section apply only to the maximum extent permitted by applicable law and do not limit any non-waivable consumer rights.

11.1 Venue responsibility remains separate. Reslify is not liable for Venue services, Venue goods, Venue personnel, Venue policies, Venue charges, Venue refunds, or Venue acts or omissions, except to the extent mandatory applicable law provides otherwise or the loss is caused by Reslify’s own breach of these Guest Terms or mandatory legal duties.

11.2 Mandatory Law; Non-Excludable Liability. Nothing in these Guest Terms limits or excludes Reslify’s liability for:

(a) death, personal injury, or impairment of health caused by Reslify’s negligent or intentional breach of duty;

(b) intentional misconduct or gross negligence;

(c) fraud or fraudulent concealment;

(d) liability under mandatory product liability law, where applicable; or

(e) any other liability or statutory rights that cannot be limited, excluded, or waived under mandatory consumer protection law.

11.3 German consumer liability. If you are a consumer habitually resident in Germany, the following applies to Reslify’s own liability:

(a) Reslify has unlimited liability for the matters listed in Section 11.2.

(b) In cases of slight negligence, Reslify is liable only for breach of a material contractual obligation. A material contractual obligation is an obligation whose performance is necessary for proper provision of the Service and on whose performance you may regularly rely. In such cases, Reslify’s liability is limited to typical, foreseeable damages, except where Section 11.2 applies.

(c) In all other cases of slight negligence, Reslify’s liability is excluded to the extent permitted by mandatory applicable law.

11.4 Other consumers. If mandatory consumer protection law in your country gives you additional non-waivable rights or imposes a different liability standard, those mandatory rules apply. Any liability cap, exclusion, or disclaimer in these Guest Terms applies only to the extent permitted by those rules.

11.5 Non-consumer and U.S. liability cap. If you are not protected by mandatory consumer liability rules that prohibit this cap, Reslify’s total aggregate liability to you arising out of or relating to the Service (including these Guest Terms), whether in contract, tort (including negligence), strict liability, statute, or otherwise, will not exceed the total amount actually paid by you to Reslify for the Service in the twelve (12) months preceding the event giving rise to the claim. If you have paid no amounts to Reslify, Reslify’s total aggregate liability will be limited to US $100, unless mandatory applicable law requires otherwise.

12) Responsibility for Misuse (Where Permitted)

If you are a consumer, nothing in this Section requires you to indemnify Reslify for ordinary booking, cancellation, refund, no-show, payment, or Venue-service disputes. You remain responsible, to the extent permitted by mandatory applicable law, for losses, third-party claims, and reasonable costs finally awarded by a court or agreed in a settlement approved by you, to the extent caused by your intentional or unlawful misuse of the Service, fraudulent bookings, unauthorized resale, unlawful communications, security abuse, or infringement of third-party rights through content or information you submit.

If you are not acting as a consumer, you agree to indemnify and hold harmless Reslify from third-party claims, damages, costs, and expenses (including reasonable attorneys’ fees) finally awarded by a court or agreed in a settlement approved by you, to the extent arising out of your misuse of the Service, violation of these Guest Terms, unlawful communications, fraudulent activity, security abuse, or infringement of third-party rights. This does not reduce any non-waivable rights you may have under mandatory applicable law.

13) Dispute Resolution; Arbitration; Governing Law

13.1 Governing law. Delaware law applies, excluding conflict-of-law rules, subject to mandatory consumer protection laws that apply to you.

13.2 Informal resolution first. Before starting arbitration (where applicable), you and Reslify agree to try to resolve any dispute informally by contacting support@reslify.com and providing a brief written description of the issue and the relief requested. If the dispute is not resolved within thirty (30) days after notice, either party may proceed as allowed below.

13.3 U.S. arbitration (U.S. residents only). If you are a resident of the United States, disputes that cannot be brought in small claims court will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration will be Wilmington, Delaware, and the arbitration will be conducted in English. Hearings may be conducted remotely unless the arbitrator determines an in-person hearing is reasonably necessary.

13.4 Class/collective waiver (where permitted). Arbitration will be on an individual basis only. Class, collective, and representative proceedings are waived to the maximum extent permitted by law.

13.5 Opt-out (U.S. arbitration). You may opt out of the arbitration agreement in Sections 13.3–13.4 by sending written notice within thirty (30) days after you first accept these Guest Terms. Your notice must include your name, the email/phone used for the booking (if any), and a clear statement that you are opting out of arbitration. Send notice to: support@reslify.com and by mail to: Reslify LLC, 8 The Green, Suite B, Dover, DE 19901, USA.

13.6 Small claims; injunctive relief. Either party may bring an individual action in small claims court where eligible. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property rights or confidential information.

13.7 EEA/UK/CH consumer carve-out (no mandatory arbitration). If you are habitually resident in the EEA, the UK, or Switzerland, Sections 13.3–13.5 (arbitration and class/collective waiver) do not apply to you. Nothing in this Section limits your right to bring claims in your local courts or benefit from mandatory consumer protection rules that apply to you. Where available, you may also have access to consumer ADR mechanisms under local law.

14) Changes to These Guest Terms

We may update these Guest Terms from time to time. If changes are material, we will provide notice by reasonable means and indicate the effective date. Continued use after the effective date means you accept the updated Guest Terms.

15) Notices; Contact

Support: support@reslify.com Legal notices: Reslify LLC, Attn: Legal, 8 The Green, Suite B, Dover, DE 19901, USA, support@reslify.com

PAYTR marketplace operator: Reslify Bilişim Pazarlama Limited Şirketi, Caferağa Mahallesi, Şifa Sokak No:19, Kadıköy, İstanbul, Türkiye, support@reslify.com

Digital Services Act (EU) 2022/2065 (DSA) Contacts (EU/EEA)

(a) Single point of contact for recipients of the Service (DSA Art. 12): dsa@reslify.com

(b) Single point of contact for EU/Member State authorities, the Commission and the Board (DSA Art. 11): dsa@reslify.com

Languages for DSA communications: English and German.

EU Legal Representative (DSA Art. 13) (if Reslify offers the Service in the EU/EEA without an EU establishment):

Bilge Hicyilmam

Thulestraße 37

13189 Berlin

Germany

Email: dsa@reslify.com

Phone: +90 541 883 82 05

16) General Legal Terms

If any part of these Guest Terms is found invalid or unenforceable, the rest will remain in effect.

If Reslify does not enforce a right immediately, that does not mean Reslify waives that right.

These Guest Terms do not give rights to any third party, except where mandatory law says otherwise.

You may not assign or transfer these Guest Terms without Reslify’s prior written consent. Reslify may assign these Guest Terms in connection with a merger, acquisition, restructuring, sale of assets, or similar transaction.

These Guest Terms are written in English. Any translation is provided for convenience only. If there is a conflict, the English version controls, except where mandatory law requires otherwise.

Section headings are for convenience only and do not affect interpretation.