DSA Notice & Action Policy

Last Updated: July 11, 2026

This DSA Notice & Action Policy explains how notices regarding allegedly illegal content made available through Reslify’s services may be submitted and how Reslify processes and communicates decisions on those notices under Articles 16 and 17 of the Digital Services Act (“DSA”), where applicable.

1. Scope

Reslify LLC (“Reslify”, “we”, “us”) provides technology services that may allow business customers to create or display booking pages, venue information, menus, images, descriptions, offers, events, related content, and AI-generated booking-assistant responses or suggestions.

Reslify does not generally monitor customer content proactively and is not subject to a general monitoring obligation. This does not limit Reslify’s obligation to operate the notice-and-action mechanism described in this Policy or to comply with applicable law, lawful orders, or its agreements and policies.

2. How to Submit a Notice

Any individual or entity may submit a notice regarding specific information that the notifier considers to be illegal content by sending it electronically to:

Email: dsa@reslify.com

Communication may be conducted in English.

3. What to Include

To enable Reslify to identify and assess the specific information, a notice should include:

a sufficiently substantiated explanation of why you allege that the information is illegal, including the applicable legal ground where known;
the exact URL or URLs and, where necessary, additional information enabling Reslify to identify the specific information;
your name and email address, except where the notice concerns information alleged to involve an offence referred to in Articles 3 to 7 of Directive 2011/93/EU; and
a statement confirming your good-faith belief that the information and allegations in the notice are accurate and complete.

You may also provide supporting information or documents. If a notice is insufficiently precise or inadequately substantiated, Reslify may request information reasonably necessary to assess it. Missing information may delay the decision or prevent Reslify from identifying the relevant content.

4. Receipt Confirmation

Where a notice includes the notifier’s electronic contact information, Reslify will send a confirmation of receipt without undue delay.

5. Review and Decision

Reslify will process notices submitted through this mechanism and take decisions concerning the identified information in a timely, diligent, non-arbitrary, and objective manner. Reslify will consider the information provided in the notice, the identified content, relevant information reasonably available to Reslify, the applicable law and contractual terms, and the rights and legitimate interests of the affected parties.

Depending on the circumstances and applicable law, Reslify may:

request additional information
forward the notice to the relevant customer or content owner
remove or disable access to the content
restrict the visibility of the content or its availability in a particular territory
restrict access to the relevant AI feature, service, or account
maintain access to the content where the notice does not provide sufficient grounds for restriction
take other action required by law or our policies

No particular outcome is guaranteed. If automated means are materially used to process a notice or take the relevant decision, Reslify will disclose that use in the applicable decision notification as required by the DSA.

Reslify is not a court and does not make final legal determinations regarding disputes between third parties.

6. Notification of the Decision

Where the notifier supplied electronic contact information, Reslify will notify the notifier without undue delay of its decision regarding the identified information and provide clear information about the possibilities for redress against that decision.

Where Reslify restricts information supplied by a recipient of the service because Reslify considers it illegal or incompatible with applicable terms and the recipient’s electronic contact details are known, Reslify will provide the affected recipient, at the latest when the restriction is imposed and subject to the exceptions in Article 17 of the DSA, with a clear and specific statement of reasons. The statement will include, as applicable:

the restriction imposed, including whether information was removed, access was disabled, visibility was restricted, payments were restricted, or a service or account was suspended or terminated;
the territorial scope and duration of the restriction, where relevant;
the material facts and circumstances relied on, including whether the decision followed a notice or a voluntary own-initiative review and, only where strictly necessary, the identity of the notifier;
whether automated means were used materially in detecting the content or taking the decision;
where the decision concerns allegedly illegal content, the legal ground relied on and an explanation of why the information was considered illegal;
where the decision concerns incompatibility with Reslify’s terms or policies, the contractual ground relied on and an explanation of the incompatibility; and
clear and user-friendly information about available redress, including the objection channel described below and, where applicable, certified out-of-court dispute settlement and judicial redress.

The statement of reasons will be clear, comprehensible, and as precise and specific as reasonably possible in the circumstances. Reslify may withhold or limit information only where permitted or required by applicable law, including to protect legal investigations, safety, privacy, security, or the rights of others.

7. Objections and Redress

If you submitted a notice, or if your content, service, payment functionality, or account was restricted and you believe the decision was incorrect, you may submit an objection electronically to:

Email: dsa@reslify.com

Please include the affected URL or content, the relevant decision or reference information, your role or authority, a clear explanation of why you believe the decision should be changed, and any supporting information. Reslify will review objections submitted through this voluntary channel in good faith, with appropriate human oversight, and will notify the objecting party of the reasoned outcome.

Nothing in this Policy limits any right to seek judicial redress or, where applicable under the DSA, to use a certified out-of-court dispute settlement body. The availability of a particular redress mechanism depends on the classification of the relevant Reslify service, applicable exemptions, and applicable law. Reslify’s voluntary objection channel does not constitute an admission that every Reslify service qualifies as an online platform under the DSA.

8. Bad-Faith Notices and Privacy

Submitting false, misleading, abusive, or bad-faith notices may result in rejection of the notice and may have legal consequences.

Reslify may share a notice and supporting information with the affected customer or content provider where reasonably necessary to assess the notice, obtain a response, explain a decision, or comply with law. Personal data in notices and objections will be processed in accordance with Reslify’s Privacy Policy and applicable data protection law.

9. Relationship with Other Policies

This Policy works together with Reslify’s Terms, Acceptable Use Policy, Intellectual Property Policy, Privacy Policy, and other applicable legal documents. Where a notice concerns alleged intellectual-property infringement, the notifier may also use the Intellectual Property Policy. The DSA requirements described in this Policy control over any inconsistent discretionary language in another Reslify policy to the extent mandatory DSA requirements apply.