INTELLECTUAL PROPERTY POLICY

Last Updated: July 11, 2026

Reslify, LLC (“Reslify”) respects intellectual property rights and expects users of the Services to do the same. This Intellectual Property Policy (this “Policy”) describes how to submit intellectual property complaints (including copyright and trademark) regarding material made available through the Services and how Reslify may respond.

This Policy is an “Incorporated Policy” under the Main Services Agreement (the “Agreement”) and forms part of the “Agreement Documents.” Capitalized terms not defined in this Policy have the meanings set forth in the Agreement and other Agreement Documents.

0) Updates; Language; Agreement Controls

Updates. Reslify may update this Policy from time to time in accordance with the Agreement. If an update is material, Reslify will provide notice as required under the Agreement. Language. This Policy is written in English. Any translations are provided for convenience only. If there is any inconsistency, the English version controls. Agreement Controls. This Policy does not modify the Agreement. In the event of any conflict, the Agreement controls.

0.1 No General Monitoring; DSA Notice Obligations

No monitoring obligation. Reslify does not proactively monitor Client Data or other content for infringement and has no general obligation to do so, except to the extent required by mandatory applicable law. Notice processing. Reslify does not guarantee a particular outcome or remedy. However, where a complaint qualifies as a notice under Article 16 of the Digital Services Act (“DSA”), Reslify will process and decide the notice in a timely, diligent, non-arbitrary, and objective manner, send the acknowledgements and decision notifications required by Article 16, and provide any statement of reasons required by Article 17, as described in the DSA Notice & Action Policy.

1) Scope

The Services may enable Clients and Authorized Users to upload, publish, or otherwise make available content and materials (which may constitute “Client Data” under the Agreement), including venue information, menus, images, logos/marks, and descriptive text displayed on Reslify-hosted booking pages, widgets, AI Booking Assistant responses or suggestions, and related surfaces.

This Policy applies to alleged infringement occurring in or through the Services. Reslify may also address other unlawful or prohibited content under the Agreement and the Acceptable Use Policy.

2) Submitting an IP Complaint (General Requirements)

2.1 Where to Send Complaints

Submit IP complaints to Reslify at:

  • IP Notice Email: support@reslify.com
  • Mail (optional): Reslify, LLC, 8 The Green, Suite B, Dover, DE 19901, USA Subject line: “IP Complaint – [Copyright/Trademark/Other]” If you are submitting a complaint specifically under U.S. DMCA procedures, follow Appendix A and use the subject line “DMCA Notice.”

If you submit an intellectual-property complaint as a notice of allegedly illegal content under the Digital Services Act, send it to dsa@reslify.com and follow the DSA Notice & Action Policy.

2.2 What to Include in Any IP Complaint

Your complaint should be complete, specific, and submitted in good faith. At minimum, include:

  1. Your contact information: name, organization (if applicable), role/title (if applicable), address, phone number, and email.
  2. Your authority: a statement that you are the rights owner or authorized to act on the rights owner’s behalf.
  3. The protected right: identify the copyrighted work or trademark (or other right) and provide supporting information where available (e.g., links, registrations, examples).
  4. Location of the material: information reasonably sufficient for Reslify to locate the allegedly infringing material in the Services (e.g., booking page URL, widget URL, venue/account name, screenshots, timestamps, and a description of where the material appears).
  5. Explanation: a clear explanation of why you believe the material infringes your rights.
  6. Good-faith statement: a statement that you have a good faith belief the use is not authorized by the rights owner, its agent, or the law.
  7. Accuracy statement: a statement that the information is accurate and complete to the best of your knowledge.
  8. Signature: an electronic or physical signature (typed name is acceptable for email submissions).

Incomplete/unclear notices. Reslify may request clarification or supporting information where a complaint is insufficiently precise or inadequately substantiated. If the complaint qualifies as a notice under Article 16 of the DSA, Reslify will process it in accordance with the DSA Notice & Action Policy; missing information may delay a decision or prevent Reslify from identifying or assessing the relevant content.

2.3 Sharing Your Notice; Privacy

Sharing with the uploader/controller. By submitting a complaint, you acknowledge and agree that Reslify may forward your complaint (including your contact details and the substance of your claim) to the party that posted or controls the material (for example, the relevant Client or Authorized User), and may share it with service providers and counsel as needed to process the complaint, prevent abuse, or comply with law. Privacy. Reslify will process personal data contained in notices in accordance with the Reslify Privacy Policy and applicable data protection law.

3) Copyright Complaints (EU/Global Notice & Action)

3.1 Review and Possible Actions

Upon receiving a sufficiently precise and adequately substantiated complaint, Reslify will assess the identified material consistently with applicable law and the Agreement. Depending on the outcome, Reslify may:

  • remove or disable access to the identified material;
  • restrict visibility or functionality related to the material;
  • request clarifying information;
  • notify the uploader/controller (e.g., the relevant Client); and/or
  • take account-level actions in cases of repeated or egregious violations (see Section 6).

3.2 Decision Notifications and Statements of Reasons

Where a complaint qualifies as a notice under Article 16 of the DSA and includes electronic contact information, Reslify will confirm receipt and notify the notifier of its decision without undue delay, including information about available redress. Where Reslify restricts material, service functionality, payments, or an account on grounds that recipient-provided information is illegal or incompatible with Reslify’s terms or policies, Reslify will provide the affected recipient with a clear and specific statement of reasons as required by Article 17 of the DSA. The content, timing, and permitted exceptions for those communications are described in the DSA Notice & Action Policy.

3.3 Bad-Faith Notices

Submitting knowingly false, misleading, abusive, or bad-faith complaints may expose you to legal liability. If you are unsure whether content is infringing, consider seeking independent legal advice before submitting a complaint.

4) Objections and Disputes (EU/Global)

4.1 How to Submit an Objection

If you are the party whose content was removed or restricted and you believe the action was taken in error, you may submit an objection to dsa@reslify.com with the subject line “Objection to IP Action” and include:

  1. Identification of the material and where it appeared before removal/restriction;
  2. Your contact information and your role/authority (e.g., Client admin or Authorized User);
  3. A clear explanation of why you believe the material is not infringing (e.g., ownership, license/permission, exception, or misidentification);
  4. Supporting documentation (licenses, permissions, registrations, source files, etc.); and
  5. A statement that your objection is submitted in good faith and that the information provided is accurate to the best of your knowledge.

4.2 Reslify Review; No Adjudication; No Guaranteed Restoration

Reslify will review objections submitted through this voluntary process in good faith and with appropriate human oversight. Depending on the outcome and consistently with applicable law and the Agreement, Reslify may:

  • maintain the restriction/removal;
  • restore or re-enable access to the material;
  • request additional information from either party; and/or
  • suggest that the parties resolve the dispute directly (for example, by providing licensing confirmation).

Reslify will notify the objecting party of the reasoned outcome and will provide information about available redress where required by applicable law. No adjudication. Reslify is a service provider and is not a court. Reslify does not finally adjudicate ownership disputes or provide legal advice. No guaranteed restoration. An objection does not guarantee restoration. Reslify may maintain a restriction where supported by applicable law, the Agreement, or Reslify’s policies, including for legal, security, fraud-prevention, privacy, or risk-management reasons or where required by court order or mandatory law.

5) Trademark Complaints

5.1 Trademark-Specific Information to Include

If you believe content available through the Services infringes a trademark, submit a complaint under Section 2 and include, where available:

  1. Trademark identification: the mark, owner, countries of protection/registration (if registered), registration number(s), classes/categories, and a link or screenshot of registration records (if applicable).
  2. How the mark is used: explain how the allegedly infringing use appears in the Services and why it is infringing (e.g., likely confusion, deception, counterfeit).
  3. Location details: URLs/screenshots/timestamps sufficient to locate the material.

5.2 Reslify Response

Reslify will assess sufficiently precise and adequately substantiated trademark complaints consistently with Section 3 and may take any of the actions described in Sections 3.1 and 6. DSA-qualifying notices will be processed in accordance with the DSA Notice & Action Policy.

5.3 Bad-Faith Trademark Complaints

Submitting knowingly false, misleading, abusive, or bad-faith complaints may expose you to legal liability. Consider seeking independent legal advice if you are unsure.

6) Repeat Infringer / Repeat Violator Policy (Non-Binding Guideline)

Reslify may suspend or terminate accounts of repeat infringers or repeat violators in appropriate circumstances, consistent with the Agreement.

General guideline (not a promise). Reslify may treat an account as “repeat” if Reslify receives three (3) sufficiently complete and credible IP complaints regarding that account within a reasonable period, subject to Reslify’s consideration of mitigating/aggravating factors (e.g., clear licensing proof, immediate remediation, intentional counterfeiting, or repeated abuse). Egregious cases. Reslify may take faster action for clear, willful, or high-volume infringement/counterfeiting or abuse.

No general monitoring obligation. This section describes a general repeat-infringer enforcement approach and does not create a general duty to monitor content. Reslify may apply or adapt these repeat-infringer guidelines based on the circumstances, but this discretion does not limit Reslify’s obligations to process DSA-qualifying notices and communicate decisions in accordance with the DSA Notice & Action Policy or to comply with other mandatory applicable law.

7) Other Intellectual Property Rights

If you believe content violates other intellectual property or related rights (e.g., trade dress, design rights, right of publicity), you may submit a complaint under Section 2. Reslify may request additional documentation to verify rights and authority.

8) No Legal Advice; Reservation of Rights; No Third-Party Beneficiaries

Reslify does not provide legal advice and does not guarantee any outcome. Reslify may act to protect the Services, comply with legal obligations, and reduce risk, including removing or restricting content or access where Reslify reasonably believes it is necessary. This Policy does not confer any rights or remedies on any third party and is intended solely to describe Reslify’s internal process and communication channels, except to the extent required by mandatory applicable law.

9) Contact

IP Notices: support@reslify.com Legal notices under the Agreement (if applicable): support@reslify.com (as specified in the Agreement)

APPENDIX A — U.S. DMCA PROCEDURE (U.S. COPYRIGHT CLAIMS ONLY)

This Appendix applies only to copyright complaints submitted under the U.S. Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. §512, to the extent a complainant seeks to invoke DMCA notice-and-takedown procedures.

No modification of Agreement. This Appendix applies only to DMCA notices and counter-notices to the extent required by U.S. law and does not modify the Agreement’s governing law, forum, or dispute resolution provisions for disputes between Reslify and Client.

A1) DMCA Notice of Alleged Infringement (Required Elements)

To submit a DMCA notice, include:

  1. Identification of the copyrighted work claimed to have been infringed (or a representative list);
  2. Identification of the allegedly infringing material and information reasonably sufficient to locate it (URLs, screenshots, and where it appears);
  3. Your contact information (name, address, phone, email);
  4. The following statements (or substantially similar):
    • “I have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.”
    • “The information in this notice is accurate and, under penalty of perjury, I am the owner, or authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.”
  5. Your physical or electronic signature.

A2) Copyright Complaint Contact (Not a Designated DMCA Agent)

Until Reslify completes and maintains a designation of an agent with the U.S. Copyright Office, Reslify has not designated an agent for purposes of 17 U.S.C. §512(c)(2). The contact details below are provided to receive copyright complaints under this Policy; they are not a representation that Reslify has a registered Designated DMCA Agent or that a notice sent to them satisfies the requirements for a DMCA safe-harbor notice.

Send copyright complaints, including a notice that contains the DMCA elements listed above, to:

  • Email: support@reslify.com
  • Mail: Reslify, LLC, 8 The Green, Suite B, Dover, DE 19901, USA Subject line: “DMCA Notice”

Reslify may forward your DMCA notice (including your contact information) to the party controlling the allegedly infringing material.

A3) Misrepresentations

Under U.S. law, you may be liable for damages if you knowingly and materially misrepresent that material is infringing.

A4) DMCA Counter-Notification

If you believe material was removed or disabled as a result of mistake or misidentification, you may submit a DMCA counter-notification including:

  1. Identification of the material removed/disabled and the location where it appeared before removal;
  2. A statement under penalty of perjury that you have a good faith belief the material was removed/disabled due to mistake or misidentification;
  3. Your name, address, and telephone number;
  4. A statement consenting to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or if your address is outside the United States, for any judicial district in which Reslify may be found, and that you will accept service of process from the party who submitted the DMCA notice (or their agent); and
  5. Your physical or electronic signature.

A5) Restoration After Counter-Notification (No Obligation)

If Reslify receives a valid counter-notification, Reslify may forward it to the original DMCA complainant. Unless the complainant notifies Reslify within the applicable statutory period that it has filed a court action seeking to restrain the allegedly infringing activity, Reslify may, but is not required to, restore the material, in Reslify’s discretion and consistent with U.S. law. Reslify may decline to restore for legal, security, fraud-prevention, privacy, or risk-management reasons, or where required by court order or mandatory law.

A6) Repeat Infringer Policy (DMCA Context)

Reslify maintains a policy to address repeat infringers in appropriate circumstances, consistent with Section 6 of this Policy and the Agreement.