Privacy Policy
Latest update: August 3rd, 2024
This Privacy Policy describes Reslify LLC’s, together with its affiliated companies worldwide (“Reslify”, “we”, “our”, “us”) practices and your rights regarding the collection, use, transferring, retaining, sharing and otherwise process your Personal Information through Reslify Services.
This Privacy Policy applies to all Reslify Services, including our websites (such as www.reslify.com and any of its subdomains, referred to as the "Website"), web applications ("Reslify Apps"), mobile applications ("Mobile Apps"), and associated services (collectively referred to as the "Services"), and all visitors of our Reslify Services, Users, and End Users of the Reslify Services, except where provisions are specific to the Users, Accounts, or End Users.
Before accessing or using our Services, we kindly request that you carefully review this Policy and ensure that you fully understand our practices regarding your Personal Information. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Policy.
1. Defined Terms
“User” means any of our customers who interacts with our Services (registered users), including visitors (unregistered visitors) to our Services.
“End User” means any individual who interacts with our Users through the Reslify Services, such as individuals who make reservations, purchase services, and otherwise interact with our Users through the Reslify Services.
“Other Information” is any information that does not reveal your specific identity or does not relate to an individual, such as usage data not linked to any unique identifiers.
“Personal Information” means any data that relates to or about an identified or identifiable natural person or, where applicable, household as defined under relevant law. This may include information such as name, postal address, telephone number, email address, or unique online identifiers.
Sometimes, we use the term “information” in this Privacy Policy, which may refer to either Personal Information or Other Information.
Any other capitalized terms not defined in this Privacy Policy have the meanings in our Terms of Service.
2. Personal Information we collect about you
Depending on the nature of your relationship with us (e.g., User, End User), we collect various Personal Information about you when you use our Services. We use this information to, among other things, provide the functionality and improve the quality of our Services and personalize your experience. We may collect the following categories of Personal Information from you:
• Identification Information, such as name and surname, signature, tax identification number etc.
• Contact Information, such as email address, postal address, coordinates of your business location, phone number (including your mobile phone number), and third-party emergency contact information etc.
• Demographic Information, such as date of birth, education, and gender etc.
• Financial and Transaction Information, such as purchase history, sales history, sales revenue information, transaction history related to your purchases, a portion of your payment information from our payment processor (such as the last four digits, the country of issuance and the expiration date of the payment card) etc.
• Geolocation Information, such as geolocation data sent via your device with your permission, time zone settings etc.
• Online identification and Activity Information, such as Internet Protocol (“IP”) address, information about your browser, network, or device (e.g., browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings, etc.), information about how you interact with the Services (e.g., timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, web pages you visited prior to coming to our sites, customer requests, statistics, and problems you may encounter, such as loading errors, etc.), password etc.
• Customer Operations Information, customer support records, order and invoice information, request and complaint details, current and prior reservation details etc.
• Commercial Information, such as information about the products and services you sell (e.g., table plan, photos, inventory, pricing, description, and other data) etc.
• Professional or Employment-related Information, such as information you provide about your business (e.g., staffing availability, and contact data) and your employees (e.g., job titles, payroll information, and hours worked and other timecard data) etc.
• Marketing and Communications Data, such as your preferences in receiving marketing, information obtained through campaigns etc.
• Cookie-related Information, as detailed in our Cookie Policy.
• Images, you upload to the Reslify Services.
• Other Information You Provide, such as information that you voluntarily provide to us directly, including your survey responses; your feedbacks; participation in contests, promotions, or other prospective seller marketing forms or devices; suggestions for improvements; referrals; the content of the reviews and emails you send to us or any other actions you perform on the Services.
• Information through Third-Party Services, such as we may collect information from our partners to support our marketing initiatives, improve our Services, and better monitor, manage, and measure our ad campaigns, such as details about when a partner of ours shows you one of our ads on or via its advertising platform etc.
• Other Personal Information, as described to you in this Privacy Policy, or otherwise at the point of collection.
• Inferences, drawn from any of the information above to create a profile about you that may reflect, for example, your preferences, characteristics, and behavior, including for account security purposes or to enhance our Services to you.
Reslify does not send emails or SMS messages requesting your credit card details, account information or passwords. Therefore, it is crucial not to trust emails and SMS messages that request your Personal Information, account information, credit card details, and passwords using the Reslify name and logo.
3. How we collect Personal Information
We obtain Personal Information from various sources in three main ways:
• You provide some of it directly (such as by registering for an Account) or allow us to access information about you.
• We record some of it automatically when you use our Services (including with technologies like cookies).
• We receive some of it from third parties (such as when you make payments to us using our payment processor).
We’ve described this in more detail below.
Personal Information you provide directly.
When you use our Services, we collect information from you in several ways that you provide voluntarily. For example, when you make a request to receive information about Reslify or our products; apply, sign up or manage your Reslify Account; communicate with us; answer our surveys; give us feedback; post to our customer message boards or forums; upload content; or otherwise interact with the Services.
If you are an End User interacting with the Reslify Services through a User, we also collect Personal Information that you provide to the Reslify Services and to the User when you initiate a transaction or otherwise engage with the User, such as to make a reservation, make a purchase, or respond to a marketing campaign. Additionally, the notes you provide to the User (preferences, special requests, allergies, special circumstances, etc.) are stored in our Services. We may aggregate such preference information and End User notes into Other Information. This data belongs to the User since it is a product of that User’s relationship with an End User and is subject to the User's data collection, use, and disclosure policies, so please consult the related User’s privacy and data practices.
You do not have to provide us with certain Personal Information, however, if you do not provide or enable us to collect the necessary information, you may not be able to use our Services if that information is necessary to provide you with the Service or if we are legally required to collect it. We’ll normally let you know when information is required, and the consequences of failing to provide it.
If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Reslify Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
Personal Information obtained via automated means.
In addition to information that you provide to us, we may collect information about you and your use of the Service via automated means, such as cookies and similar technologies. Using these technologies helps us customize your experience with our Services, improve your experience, and tailor marketing messages. You can read more about our use of cookies and similar technologies in our Cookie Policy.
Personal Information obtained from other sources.
We may collect information from other sources such as strategic and joint marketing partners, mailing list providers, payment processors, publicly available sources, social media pages and platforms, people with whom you are friends or otherwise connected on social media platforms, your emergency contacts, as well as from other third parties.
We may also collect End User’s Personal Information through the Reslify Services under the direction of our Users. For example, when a User takes a reservation directly from an End User, Personal Information about the End User is recorded in the Service. In addition, notes (such as preferences, tags, special requests, allergies, special occasions, or other pertinent information) may be recorded in the Service by the User. We may aggregate such preference information and End User notes into Other Information. This data belongs to the User since it is a product of that User’s relationship with an End User. Reslify also creates backup copies of all information stored on the Service for each User, to assist in the restoration process in the event of data loss.
Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies, so please consult the related third party’s privacy and data practices.
4. How we use your Personal Information
Depending on your relationship with us (e.g., User, End User), we may use your Personal Information for legitimate business purposes, including:
To provide the functionality of Reslify Services as well as to improve and develop our Services.
• To provide, maintain, improve, better manage, and personalize our Services.
• To create, manage and secure accounts, and identify you as a user of the Services.
• To help you create and track customer records.
• To provide support for reservation and event management.
• To carry out the procurement, sales, operations, and post-sales support services of products and services.
To communicate with you about our Services and provide you with related assistance.
• To send you information relating to our products and services, including reservation confirmations, reminders, receipts, invoices, technical notices, updates, security alerts, support and administrative messages, and changes to our terms, conditions, and policies. Users can also use the Service to send messages directly to End Users.
• To contact you for dispute resolution, collect fees, respond to your inquiries, and provide you with related assistance (e.g., technical support, customer support, answer inquiries relating to Personal Information, etc.), and help you with our Services.
• To receive your requests, complaints, suggestions, and feedback about our Services.
• To carry out customer relationship management processes.
To provide you with marketing and promotional materials and opportunities.
• To carry out marketing processes for products and services and to manage surveys, contests, advertising, campaigns, and other promotion processes.
• To provide information about and promote our Services and send you tailored marketing communications about products, services, offers, discounts, incentives, surveys, programs, and promotions of Reslify and measure the success of those campaigns.
To protect our Services and maintain a trusted environment.
• To protect our and others’ interests, rights, and property.
• To verify or maintain the quality, integrity, security, and safety of our Services.
• To protect against fraudulent, unauthorized, or illegal activity.
• To ensure information security and ensure that business activities are conducted in compliance with regulations.
• To provide information to authorized individuals, institutions, and organizations.
• To determine access permissions to the system.
For reporting and trending.
• To analyze your interactions and usage patterns with our Services for providing you products or services that match your preferences, offering you a better and more personalized experience, and carrying out activities aimed at increasing your satisfaction.
• For trending and statistics, and to analyze and understand how the Services are accessed and used, evaluate, and improve our Services.
• To carry out processes related to the loyalty to the company, products, and services.
• To conduct marketing analysis, and monitor, assess, and measure the effectiveness of our advertising efforts.
To accomplish our business purposes.
• For audits, to verify that our internal processes function as intended and are compliant with legal, regulatory, or contractual requirements.
• To comply with applicable legal requirements, such as tax and other government regulations and industry standards, contracts, and law enforcement requests.
• To enforce our Terms of Service and other legal terms and policies.
• To track and execute legal matters.
• To implement strategic planning activities.
To carry out financial processes.
• To execute and audit financial and accounting processes.
• To carry out invoicing processes, price policy and investment processes.
• To maintain future records regarding purchase history, sales history, sales revenue, and transaction history related to your purchases.
Other uses
• To provide you with professional assistance.
• To execute emergency management processes.
• To execute logistics activities.
• To execute storage and archive activities.
• For any other reason we may tell you at the time of collection as required or permitted by law or with your consent.
We process your Personal Information for the above purposes when:
Consent. You have consented to the use of your Personal Information in a particular way. When you consent, you may withdraw your consent at any time by contacting us at privacy@reslify.com. Please note that we may process your Personal Information without consent, in compliance with this Privacy Policy, where this is required or permitted by law.
Performance of a contract. We need your Personal Information to provide you with services and products requested by you, or to respond to your inquiries. In other words, so we can establish the contract, perform our contract with you or take steps at your request before entering such a contract.
Legal obligation. We have a legal obligation to use your Personal Information, such as to comply with applicable tax and other government regulations or to comply with a court order or binding law enforcement request.
Legitimate interests. We have a legitimate interest in using your Personal Information such as providing and improving the Services, providing you tailored advertising, communicating with you, improving the safety and security of our Services, protecting you and others’ rights, anonymizing, and subsequently using anonymized information.
5. How we share your Personal Information
We may share Personal Information in the following ways:
Users. When an End User interacts with a User through Reslify Services, such as by initiating a transaction or making a reservation, the End User’s information such as name, email address, phone number is provided to us and to the Users with whom an End User chooses to interact. When an End User interacts with a User through our Services, we may also share with the Users additional information, such as information about history or information that we collect via Third-Party Platforms. End-User also has the option of indicating special preferences or providing comments that Reslify will pass on to that User.
Users cannot use the Services to access information pertaining to End Users, reservations, or related information from other Users, except that Users with the same corporate ownership may elect to share such information.
Each User account is a separate business from Reslify. Information that an End User chooses to share with a User through our Services may be used by the User for its own purposes. Reslify does not control the privacy practices of Users and will not be responsible for a Users’s failure to comply with laws applicable to the use of Personal Information. Please contact the User directly if you want to learn about its privacy practices or if you have any complaints or inquiries regarding use of your information by a User, or marketing communications from a User.
It is solely the responsibility of the Users to inform End Users regarding the collection, processing, and usage of their Personal Information (about the Information that will be transferred to Reslify), as well as to notify them that their Personal Information will be transferred to Reslify and processed by Reslify on behalf of the User.
Reslify will not be responsible for the information management and use collected by Users from their own websites and not stored on the Services, under any circumstances.
End Users. We share Personal Information with End Users with whom a User interacts through our Services. For example, we may share information with End Users when a User makes or accepts a payment, reservation, or money transfer using our Services or uses other core functions of the Services.
Other Users. Any Personal Information that you voluntarily choose to include in a publicly accessible area of the Service (such as a public profile page, message boards, blogs, and community forums) or information you share with or allow to be shared with other users, will be available to anyone who has access to that content, including other users. If you submit testimonials, ratings or reviews to the Reslify Services, any Personal Information you include may be read, collected, used, and displayed by individuals who have access to these areas on the Reslify Services. We recommend that you do not disclose any Personal Information that you do not wish to be made public (in any way). If you publish any of your Personal Information on our public platforms and/or provide it in any other way as part of using any of our Services, you assume the risk associated with such disclosure.
Additionally, we cannot control the actions of others with whom you may choose to share your information. We are not responsible for privacy practices of the other users who will view, collect, and use the posted information. To request removal of your Personal Information from the Service, please contact us at privacy@reslify.com. In some cases, we may not be able to remove your Personal Information or some content (if, for example, it is reposted by another user), in which case we will let you know if we are unable to do so and why. Further, even after information posted on the Service is removed, caching, and archiving services may have saved that information, and others, including third parties, may have copied, or stored the information available on the Service. To the fullest extent permitted under applicable law, we cannot and do not guarantee that information you post on or transmit to the Service will not be viewed by unauthorized persons. We recommend that you do not publish any information that you do not want to be public.
Affiliates. We may share Personal Information with our current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this Privacy Policy, when it is reasonably necessary or desirable.
Third Party Plugins and Social Networks. We may share Personal Information with website plugins, social media platforms, or similar Third-Party Services to improve your experience, at your direction, or when you intentionally interact with the plugin. Third-party plugins may collect certain Personal Information such as your IP address and which page you visited on our Website and may place a cookie to enable their proper functioning. Your interactions with these features are shared with such third parties and governed by the privacy policy of the company providing it. You agree that you are solely responsible for your use of plugins and that it is your responsibility to review the terms of use and privacy policy of such Third-Party Plugins and Social Networks. We will not be responsible or liable for: (a) the availability or accuracy of such Third-Party Plugins and Social Networks; (b) the content, products, or services on or availability of such Third-Party Plugins and Social Networks; or (c) your use of any such Third-Party Plugins and Social Networks.
Third-Party Service Providers. We may share Personal Information with our service providers to provide you with the Services; to fulfill our Terms of Service and other agreements; to conduct quality assurance testing; to perform analysis; to facilitate creation of Accounts; to manage financial and accounting processes; to carry out risk management and financial reporting processes; to manage and send emails, notifications or messages; to customize the services offered; to determine usage preferences and browsing history, conduct segmentation, and communicate with the customer based on preferences and likes; to provide technical support; and/or to provide other services to the Reslify.
We may also share your Personal Information with our business partners and service providers who provide, operate, or deliver our IT infrastructure.
Payment Processors. We currently use payment processors as a Third Party Offering for the execution of billing processes and internet-based payment services. If you wish to make a payment to or through Reslify Services, your Personal Information may be collected by such third parties directly and not by us and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information. Currently, our payment processor is Stripe. Stripe uses and processes your complete payment information in accordance with Stripe’s Privacy Policy.
Other Third Parties. We may share Personal Information about you with other third parties in the following circumstances:
Following the law or protecting rights and interests. We disclose your Personal Information if we determine that such disclosure is reasonably necessary to comply with the law, regulation, audit, legal, or governmental request; to fulfill tax obligations and comply with tax audits; to respond to a subpoena, court order, warrant, or other legal process; to protect our or others’ rights, property, or interests (such as enforcing our Terms of Service); to prevent security or technical issues, illegal, or suspected illegal activities (including fraud); to prevent abuse of Reslify or our Users or End Users; to investigate and defend ourselves against any third-party claims or allegations; to protect the personal safety of Reslify, its customers, or any person in an emergency; to identify and assess risks and prevent fraud; to protect the security or integrity of the Service and any facilities or equipment used to make the Service available; to investigate and correct technical problems and malfunctions in the Services, with or without notice to you.
Advertising and Marketing. We may share Personal Information with third parties so they and we can provide you with tailored advertising, manage marketing processes, and measure and monitor its effectiveness. We may also share Personal Information with sponsors of sweepstakes, contests, and similar promotions, consistent with your choices.
In Aggregated and Anonymized Form. We also may share (with affiliates, or with service providers or other third parties) aggregated and anonymized information that does not specifically identify you or any individual user of our Services for various purposes, including (a) compliance with various reporting obligations; (b) for business or marketing purposes; or (c) to assist such parties in understanding our Users’ and our End Users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.
In case of Business Transfers. If we're involved in a reorganization, financing, merger, joint venture, acquisition, dissolution transaction, or sale, transfer, divestiture, or disclosure of some or all our assets or business, your Personal Information may be transferred as part of that deal or the negotiation of contemplated deals. In the event of insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset.
With Your Consent. We may disclose your Personal Information as may be described in this policy to you at the time the information is collected, or in any other manner to which you consent.
We do not sell your data.
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.
6. Privacy Rights regarding your Personal Information
This section provides specific information for California residents, as required under California privacy laws, including the California Consumer Privacy Act (“CCPA”) as well as other jurisdictions and regulations that allow for individual privacy rights such as the European Economic Area, the United Kingdom, and the General Data Protection Regulation (“GDPR”). The following rights with respect to Personal Information are limited to the accounts of Reslify Users. End Users should consult the privacy policy of the relevant User to understand their rights under the CCPA, if any, with respect to Personal Information collected by or on behalf of such User.
Right to a Copy/Access or Portability: You may have the right to request access to and receive information about the Personal Information we maintain about you or a copy of the specific pieces of Personal Information that we have collected about you in a readily useable format that allows you to transmit this information to another entity without hindrance.
Right to Know: You may have the right to request that we provide certain information about how we have handled your Personal Information, including the categories of Personal Information collected or disclosed by us; categories of sources of Personal Information; business and/or commercial purposes for collecting your Personal Information; categories of third parties/with whom we have shared your Personal Information; and whether we sell any categories of Personal Information to third parties (we do not sell your Personal Information and have not done so in the past), and if we did (which we don’t), you’d have the right to opt out of such sales. Please note that Reslify may still share your Personal Information with service providers and other entities for business purposes consistent with the CCPA. Reslify is required to fulfill these requests no more than twice within a 12-month period.
Right to Deletion: You may have the right to request deletion of your Personal Information that we have collected, subject to certain exemptions. Please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. Plus, we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion). We may also retain residual information, such as records to document that your request has been fulfilled.
Right to Non-Discrimination: You may have the right not to receive discriminatory treatment based on exercising your privacy rights under applicable law.
Right to Correct/Rectify: You may have the right to rectify any incorrect Personal Information we may hold about you, though we may need to verify the accuracy of the new information you provide to us.
Right to Object/Restrict: You may have the right to object to a specific use of your Personal Information as it is laid out in this Privacy Policy subject to our legitimate business interests. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Additional Rights. If you are located in the European Economic Area, you may also have the right to lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place. For residents of Australia, if you are not satisfied with the outcome of your complaint after first contacting us, you may wish to contact the Office of the Australian Information Commissioner; for more information, please refer to http://www.oaic.gov.au.
Submitting a Request
Where applicable law allows for such a right, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may submit a request through the Reslify Services or contact us at privacy@reslify.com with the subject line "Data Subject Request". We will respond to your request consistent with applicable law.
If you are an End User of one of our Users and would no longer like to be contacted by one of our Users or would like to request the exercise of a right as set out above in relation to Personal Information held by a User, please contact the User directly. If you are unsuccessful in reaching the User, please contact us at privacy@reslify.com and we will do our best to connect you with the right person who can help you.
For your protection, we may only implement requests with respect to the Personal Information associated with the email address previously provided and registered in our system, and we may need to verify your identity before implementing your request. In some cases, Reslify may require additional identifying information and a signed declaration attesting to your identity. Where applicable law allows for an authorized agent to submit such a request, please contact us at privacy@reslify.com with the subject line "Data Subject Request – Agent Request" and someone will be in touch with the agent and the User to verify the request. To authorize an agent to make a request on your behalf, please send a written authorization signed by you and the authorized agent. In situations where Reslify receives a request from an authorized agent on your behalf, it may require written proof that the agent is, in fact, authorized to act on your behalf and may take additional steps to verify your identity and the authorized agent’s identity. We will try to comply with your request as soon as reasonably practicable. We may also contact you to ask you for further information in relation to your request to speed up our response.
In certain circumstances, Reslify may decline a request to exercise the Right to Know or Right to Delete described above, particularly where Reslify is unable to verify your identity. If Reslify is unable to comply with all or a portion of your request, it will explain the reasons for declining to comply with the request.
You will not have to pay a fee to access your Personal Information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
7. Choices regarding your Personal Information.
We give you many choices regarding our use and disclosure of your Personal Information. Those rights may be limited in some circumstances by local law requirements. You may exercise these rights by using the How to Contact Us below.
Account Information. You may, of course, decline to share certain Personal Information with us, in which case we may not be able to provide to you some of the features and functionality of the Service. You may access, update, change or delete your Personal Information (or that of your End Users) and preferences at any time either directly in your Account or by contacting us at privacy@reslify.com. You may obtain a copy of your Personal Information, as well as information about how Reslify obtained such information and process it.
The request must be related to the applicant personally; however, if it is being made on behalf of someone else, the requester must have specific authorization for this, and this authorization must be documented (e.g., through a power of attorney). Requests made by unauthorized third parties on behalf of someone else will not be considered.
We will respond to your request within the timeframes stipulated in the applicable law and/or other relevant laws, or within a reasonable period. If your application is rejected, the reasons for rejection will be communicated to the email address you provided in your application. You will not have to pay a fee to exercise any of your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
Please note that we may need to verify your identity in connection with your requests, and such verification process may, if you do not have access to your Account, require you to provide us with additional information (e.g., government identification). Even if you have access to your Account, we may request additional information if we believe it’s necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request.
Please note that if you permanently delete your Reslify account, all your Personal Information will be deleted from Reslify's databases. If you delete your account, you will no longer be able to use Reslify's services; your account and all its data will be permanently removed; Reslify will not be able to restore your account or retrieve your data in the future. If you contact our support channels later, the system will not recognize your account and support representatives will not be able to locate the deleted account.
Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, protection of our and others’ rights, resolving disputes or enforcing our legal terms or policies, or where we otherwise reasonably believe that we have a legitimate reason to do so, to the extent permitted under applicable law.
If you are an End User of one of our Users, you should contact the User directly to exercise your rights with respect to any information they hold about you. If you contact us, we will use commercially reasonable efforts to work with the applicable User to respond to your request.
Opt-in or opt-out from receiving electronic communications from us: Users and End Users may opt in to receive promotional notices, special offers, and other related information from Reslify. If you no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis, you may opt-out of receiving these marketing-related emails or mobile text messages by changing your preferences in your account settings, or by sending your request to us at privacy@reslify.com or following the unsubscribe prompts from within the messages themselves. If you have provided your information to Reslify, and opt-out, Reslify will put in place processes to honor your request. This may entail keeping some information for the purpose of remembering that you have opted out.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative, transactional, or other purposes directly relating to your use of the Reslify Services, and you cannot opt-out from receiving those messages.
Users may independently use the Service to send End Users service-related communications and, if opted in by an End User, marketing communications. Communications sent by a User are subject to the User’s policies and practices.
Our mobile applications may also send push notifications to your mobile device, provided you consented to this. If you have previously consented to receiving push notifications and no longer wish to receive them, you can also turn push notifications off at the device level. The applications may also request access to your device’s calendar application, storage, Bluetooth, camera, and microphone. If you have previously allowed access to your device’s calendar and no longer wish to allow access, you may edit the application settings at the device level.
Cookie choices. You can usually choose to set your browser to accept, remove or reject cookies. If you choose to remove or reject cookies, this could affect certain features of our Services. Our Cookie Policy explains how you can manage cookies and similar technologies.
Application location choices. Most mobile devices allow you to turn off location services. For more information about how to do this, please contact your mobile service carrier or your device manufacturer. If you choose to turn off location services, this could affect certain features of our Services.
Consent. You may withdraw any consent you previously provided to us regarding the future processing of your Personal Information, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Do Not Track. Some web browsers incorporate a “Do Not Track” feature. Because there is not yet an accepted standard for how to respond to Do Not Track signals, our website does not currently respond to such signals.
8. End User’s Personal Information
Reslify can only collect, store, and process specific Personal Information of End Users on behalf of and with the instruction of our Users. For such purposes, Reslify serves and shall be considered as a “Processor” and not as the “Controller” (as both such capitalized terms are defined in the European Union General Data Protection Regulation (“GDPR”)) of such End Users Information. Users are responsible for complying with all laws and regulations that may apply to the collection and control of such End Users Information, including all privacy and data protection laws of all relevant jurisdictions. Users are responsible for the security, integrity and authorized usage of Personal Information about End Users’, and for obtaining consents, permissions and providing any required data subject rights and fair processing notices required for the collection and usage of such Personal Information.
9. How we protect your Personal Information
We use certain physical, managerial, and technical safeguards that are designed to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Additionally, we regularly review our processes for processing Personal Information considering applicable laws (e.g., when introducing a new product or service). Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The safety and security of your Personal Information also depends on you. It is crucial to protect yourself against unauthorized access to your password, computers, devices, and applications. WE CANNOT ENSURE OR WARRANT THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US OR STORE ON THE SERVICE, AND YOU DO SO AT YOUR OWN RISK. WE ALSO CANNOT GUARANTEE THAT SUCH INFORMATION MAY NOT BE ACCESSED, DISCLOSED, ALTERED, OR DESTROYED BY BREACH OF ANY OF OUR PHYSICAL, TECHNICAL, OR MANAGERIAL SAFEGUARDS. We strongly recommend that you use separate and strong passwords for your User Account which you do not use in your other online accounts and refrain from providing us or anyone else with Personal Information that you believe could cause significant or irreparable harm if disclosed. The foregoing is subject to requirements under applicable law to ensure or warrant information security.
10. How we retain your Personal Information
We will retain your Personal Information for as long as needed or permitted considering the purpose(s) for which it was obtained, to perform our contractual and legal obligations, and consistent with applicable law. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Please note that while providing the Services, we collect and maintain aggregated, anonymized, or de-personalized information which we may retain indefinitely.
If you terminate your account, any association between your account and Personal Information we store will no longer be accessible through your account. However, given the nature of sharing on certain services, any public activity on your account prior to deletion will remain stored on our servers and will remain accessible to the public. If your account is closed, we may take steps to delete certain information, but we reserve our ability to retain and access the data for so long as required to resolve disputes regarding our Users or End Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests, and comply with applicable laws. We will continue to use and disclose information in accordance with this Privacy Policy.
11. International Data Transfers
Reslify Services are operated and hosted in the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. If you choose to use the Service from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please be aware that information we collect (including using methods such as Cookies and other web technologies) will be transferred to the United States or to other countries where we or our third-party Service Providers have operations for storage and processing. By submitting your Personal Information to Reslify and using Reslify, you expressly consent to have your Personal Information transferred to, processed, and stored in the United States or another jurisdiction which may not offer the same level of privacy protection as those in the country where you reside or are a citizen. Reslify conducts this transfer in accordance with applicable data protection laws and based on a legitimate interest legal ground. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
12. Third-Party Services
Reslify Service may contain features or links to Web sites and services provided by third parties. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. The inclusion of a feature or a link does not imply endorsement of the linked site or service by us or by our affiliates. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including our Users and any third party operating any Third-Party Offering, site or other products and services used in connection with the Reslify Services. This Privacy Policy applies only to the processing of your Personal Information by Reslify. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy, and security, even if accessed through the Service. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to learn about third parties’ privacy and security policies before providing them with information.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Meta, Apple, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Reslify Services, including our social media pages. We do not control such services and are not liable for the way they operate or process data. While we may provide you with the ability to use such services in connection with our Services, we are relying upon those third-party services to operate in line with their terms and conditions and privacy policies. By using the Services, you agree that we will not be liable for any damage or loss caused by your use of or reliance on any content, advertising, products, or other materials on or available from these third-party websites.
The presence of a logo, mark, or any image related to Reslify on a site not managed by Reslify does not imply that this Policy is applicable to that site.
13. Children’s Privacy
The Reslify Services are not directed or targeted at children under the age of majority in the jurisdiction in which you live, and we do not knowingly collect Personal Information from children under that age without obtaining parental consent. If you are under the age of majority in the jurisdiction in which you live, please do not use, or access the Service at any time or in any manner. If we learn that Personal Information has been collected on the Service from persons under that age and without verifiable parental consent, then we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that your child has obtained an account on the Service, then you may alert us at privacy@reslify.com and request that we delete that child’s Personal Information from our systems.
14. Sensitive Information
We ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, genetic characteristics, trade union membership or criminal background) on or through the Reslify Services or otherwise to us, except where explicitly requested or consented to.
15. Modifications to This Privacy Policy
Reslify may make changes to this Privacy Policy from time to time as required by applicable law, and to reflect changes to our Personal Information collection, usage, and storage practices. Please revisit this page periodically to stay aware of any changes to this Policy. We do not and will not assume any obligation to notify you of any changes to this Policy, and you are responsible for remaining knowledgeable about the terms of this Policy. If we modify the Policy, we will make it available through the Service, and indicate the date of the latest revision. All modifications will take effect immediately upon being published through our Services, unless otherwise specified in the Privacy Policy. Your continued use of the Service after the revised Policy has become effective indicates that you have read, understood, and agreed to the current version of the Policy. If you disagree with these changes, you may cancel your account at any time.
16. Miscellaneous
Any heading, caption or section title contained herein, is provided only for convenience, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
This Privacy Policy is originally written in English and has been translated into other languages for convenience purposes only. By changing your language settings on the Reslify website, you can access and view versions of this Privacy Policy in other languages. In the event of any inconsistency between a translated (non-English) version of this Privacy Policy and the English version, the provisions of the English version shall prevail.
17. Contact Us
If you have any questions regarding this Privacy Policy, or if you wish to exercise any of the rights described above, you can contact us via email at privacy@reslify.com or via postal mail at:
RESLIFY LLC
8 The Green Suite B
Dover, Delaware, 19901 USA